All posts
Paid Ads

The best ways to advertise a small business.

Most small business owners are not under-advertising. They are over-advertising, badly, across six channels at once. Here is an honest ranking of what works and where to actually start.

Jessica Wells·10 min read

If you are doing a little of everything (a few boosted posts, a half-built ad account, a flyer somewhere, a vague plan to start a newsletter) and none of it seems to move the needle, the problem usually is not effort. It is spread. You have spent a real budget across so many channels that none of them ever got enough fuel to prove whether it worked. This is the most common and most expensive mistake in small business advertising, and the fix is not more channels. It is fewer, in the right order.

Why spreading thin quietly drains you

Every advertising channel has a warm-up cost. A Google Ads account needs a few weeks and a few hundred clicks before the data means anything. A new social audience needs repetition before it converts. A review profile needs a steady trickle of reviews before it ranks. When you split a modest budget five ways, you pay all five warm-up costs and never finish a single one. You end up with five half-lit campaigns and a conclusion that "advertising does not work for my business," which is almost never true.

The U.S. Small Business Administration frames the discipline well in its guide to marketing and sales, which tells owners to write down their target market, their promotional channels, and the budget for each, then compare marketing cost to the revenue it generates. That last instruction is the whole game. If you cannot tie a channel to revenue, you cannot tell a winner from a money pit, and you will keep funding both.

So before the ranking, one rule: pick the top one or two options below, fund them properly, and run them long enough to read the results. Then add the next one. Sequence beats spread every time.

1. Claim your Google Business Profile and build local SEO (free, highest ROI for most)

If you serve customers in a place (a city, a service area, a storefront), this is the single highest-return move you can make, and it costs nothing but an afternoon. Your Google Business Profile is the box that shows up on the right side of Google when someone searches your name, and the stack of map results that appears when someone searches "plumber near me" or "best tacos downtown." It is, for most local businesses, the most valuable piece of digital real estate they own and the most commonly neglected.

Google lets you claim and verify it for free. Their own guidelines for representing your business spell out who qualifies: if you have a location customers can visit, or you travel to customers, you can create a profile. Once it is verified, the work is unglamorous and it matters enormously.

  • Categories. Pick the most accurate primary category, then relevant secondary ones. This is one of the strongest signals for which searches you show up in.
  • Hours, phone, website, service area. Get them exactly right and keep them current. Wrong hours is the fastest way to turn a found customer into an annoyed one.
  • Photos. Real, recent photos of the work, the team, the space. Profiles with good photos get meaningfully more clicks and calls.
  • Services and description. List what you actually do, in the words customers use. Vague gets skipped.

The effort here is low, the cost is zero, and the intent of the people who find you is sky-high. Someone searching "emergency electrician" at 9 p.m. is not browsing. They are buying. Nothing else on this list combines free, high-intent, and durable the way a well-built Business Profile does.

The profile gets you into the map. The connected work, local SEO, is what helps your website rank in the regular results underneath it and feeds the signals that decide how high your profile itself ranks. The practical pieces are consistent business information across the web (your name, address, and phone matching everywhere they appear), pages on your site that clearly name what you do and where you do it, and a steady accumulation of legitimate citations and links from local sources. This part is patient work and can take months to climb. But unlike ads, it does not switch off when you stop paying, and a top local ranking is genuinely hard for a competitor to take from you. Start here, full stop.

2. Reviews and word of mouth (the channel customers trust most)

Here is the uncomfortable truth about advertising: people trust their neighbor more than they trust your ad, by a wide margin. Nielsen's global research found that 88% of respondents trust recommendations from people they know above every other channel, far ahead of banner ads, mobile ads, and search ads. Online reviews are the scalable, public version of that same trust, and they have quietly become the deciding factor in local buying.

BrightLocal's 2026 Local Consumer Review Survey found that 97% of consumers read reviews for local businesses, that a strong majority will not even consider a business below four stars, and that recent reviews carry far more weight than old ones. Translation: a quiet, three-year-old review profile is costing you customers right now, even with great work behind it.

The good news is this is nearly free and you control it. Build a simple habit of asking every happy customer for a review, make it one tap easy with a direct link, and respond to the ones you get, the warm and the unhappy alike. A thoughtful reply to a bad review reassures the next reader more than a wall of five stars ever could. The effort is modest, the cost is near zero, and the payoff compounds with every new customer you serve.

Fund one channel until it proves itself, then add the next. Five half-lit campaigns will always lose to one that you actually finished.
The rule we give every owner who is spread too thin

3. Paid search and Local Services Ads (fast, measurable, and easy to overspend)

Once the free, high-intent ground is covered, paid search is usually the next dollar worth spending, because it captures people at the exact moment they are looking to buy. You bid to appear above the regular results for specific searches and pay only when someone clicks. The appeal is speed and control: it turns on in an afternoon and every click is measurable. The danger is equal: it is the easiest channel to quietly lose money on if nobody is watching the math.

Costs vary enormously by industry. WordStream's widely cited Google Ads industry benchmarks put the average search click-through rate around 3.17% and the average cost per click near $2.69, but a click in a competitive field like legal can run several times that. Before you spend a dollar, you need one number: what a customer is worth to you. If a customer is worth $600 and a click costs $5, you have room. If a customer is worth $40, the math gets brutal fast.

For service businesses (home services, legal, many trades), look hard at Google's Local Services Ads first. They sit at the very top of search, they carry a screening badge that builds trust, and crucially you pay per lead rather than per click. You are charged when someone actually calls or messages, not for a click that goes nowhere. For the businesses that qualify, that pricing model is often friendlier to a small budget than traditional search ads. Whichever you run, set a daily cap on day one and check the cost-per-customer weekly. Paid search rewards attention and punishes autopilot.

4. Social media ads (great for demand you have to create)

Search ads catch people already looking for you. Social ads on platforms like Facebook, Instagram, and others do the opposite job: they put you in front of people who were not searching at all but match the kind of customer you want. That makes social the right tool when there is little or no search demand to capture, when your product is visual, or when you are building awareness in a specific area or audience.

The trade-off is intent. A scroller is not a searcher, so conversion rates tend to be lower and you usually need more touches before a sale. Budgets can start small and the targeting is genuinely good, but social rewards strong creative more than any other channel. A boring image with a clever audience still loses. If you go here, commit to testing a few real variations of the image and the offer rather than boosting one post and calling it advertising. Treat it as a second or third channel, not your foundation.

5. Email and outreach (cheap, loyal, and slow to build)

Email is the highest-return channel in marketing for one structural reason: you own the list, so there is no per-message auction and no platform deciding who sees you. Litmus pegs the long-running average at roughly $36 returned for every dollar spent, higher than any other channel they measure. That figure is real, but read the fine print: it only works once you have a list, and a list takes time to build honestly.

So email is rarely where you start and almost always where you should end up. The move is to start collecting addresses now (from customers, from your website, from anyone who raises a hand) so that in six months you have an audience you can reach for free, repeatedly, without paying a platform a toll each time. A monthly note that is actually useful will quietly outperform a lot of paid spend. It just will not do it tomorrow.

What about flyers, radio, billboards, and the rest?

Traditional and local advertising is not dead, it is just narrow. Direct mail, local radio, a sign on a busy road, sponsoring the youth league: these still work in specific situations, usually when you are deeply local and the medium genuinely reaches your customers where they are. The catch is measurement. It is hard to know what a billboard actually returned, which is exactly the thing the SBA tells you to track. If you run traditional, give it a way to be measured (a dedicated phone number, a promo code, a landing page) so it earns its place on evidence rather than nostalgia. For most small budgets, it belongs after the digital channels above, not instead of them.

The honest close: pick a lane, then earn the next one

If you take one thing from this, let it be the order, not the list. For most small businesses with a modest budget, the sequence is clear: claim and optimize your free Google Business Profile, build local SEO and reviews around it, then layer in paid search or Local Services Ads where the intent is highest, and only then reach for social and email as the picture fills in. Fund the top of that list properly before you touch the bottom. The owners who win are not the ones on the most channels. They are the ones who finished one.

None of this guarantees a number, and anyone who promises you one is selling something. What it does is put your limited money where intent and trust already are, instead of spreading it until it disappears. If you would rather hand the sequencing to someone who does it daily, that is the work we do at Mining Wells across Ads & Leads, SEO with local and AI search, and the websites and messaging underneath them. But honestly, if you only do the first three things on this list yourself, you will already be ahead of most of your competitors. Start there.

About Mining Wells

We're on a mission to fix bad marketing.

Maybe:

  • You are spending thousands on marketing tools, ads, and your website, with zero revenue increase to show for it.
  • Every campaign you have tried gets minimal results.
  • You have a great product that nobody seems to find.
  • You are getting interest, but it never converts to a sale.
  • You have a low retention rate.
  • You have been paying a marketing agency for over a year and have not seen results.

You are not alone. Many founders and leaders live with the results of bad marketing without ever finding the reason.

And often that is because it can be many reasons. Sometimes it is the wrong ICP, sometimes the wrong messaging, sometimes the wrong targeting chasing impressions.

We are here to take the hard guesswork out and provide that clarity before it is too late.

At Mining Wells, we help founders and leaders grow their businesses the right way.

Tired of bad marketing?